Thomas A. Kraack

Chairman

Tom is an industry leader.
With more than 25 years leadership experience in Learning BPO and IT, Tom has literally defined much of today’s learning and enablement outsourcing marketplace. His expertise includes knowledge management and learning technologies, IT service delivery and workforce management, learning and employee development, business process outsourcing, organizational systems and process, mergers and acquisitions, and product management. The power of Tom's leadership lies in his proven ability to link enterprise outsourcing engagements with market and business strategies and to drive vision to reality.

Tom's Recent Posts

The Classroom Is Empty: Learning in the Cloud

This post was originally published in the September 2010 VMG newsletter. Sign up for our newsletter to get first-look at new articles like this:  

The Least Noticeable Difference

Years ago I heard Noel Tichy describe the concept of least noticeable difference. In a nutshell, it means that those inside an industry are often the least likely [...]

Underpants Gnomes Business Strategy

One of the great gifts of being a consultant (and a good reason to hire one occasionally) is the capacity it provides to observe an organization as an outsider. Over my career, on numerous occasions, I’ve been astounded at the ability of very smart business people to ignore fairly obvious facts about the [...]

The Miracle of 2×2 Tables

A totally random blog in the middle of my enlightening set of observations about the emergence of the cloud computing market.  Being chairman of anything provides amazing degrees of freedom!

Last week one of my former colleagues at Accenture was making a call on a new client. In the course of the conversation, she happened to [...]