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Appirio Acquires VMG
It is with great pleasure and pride that I announce that VMG has been acquired by Appirio. Appirio has been a strong partner to VMG since VMG’s founding, and this is a natural evolution of the growing partnership between our two organizations. We are proud to join the amazing Appirio ... Read More
Social Media Enriching MLK Day
It's easy to find people decrying social media as the end of traditional culture. (Never mind that they're ranting on their blog to an audience that wouldn't exist without social media...) But today on Martin Luther King Jr. Day, I'm experiencing the opposite going on. This is a holiday that a ... Read More
Realigning Technology for Success
In my last post, I talked about how traditional consulting, implementation, training, and support organizations are starting to realign around a more unified "customer success" team. Unfortunately, the technology to support these teams has not made this same realignment. h4. Siloed Technology The technology systems that support these folks in their ... Read More
Realigning around Success
We're starting to see a major realignment of how enterprises work with their customers: from a siloed model where uncoordinated groups deal with the customer at various points along their life cycle, to a single coordinated team that can provide whatever a customer needs at any time. h4. Siloed Organizations We're all ... Read More
The “Death” of an Industry: A Rant about LMSs
I love it when a technology company sponsors a debate about whether the tech domain in which they participate is still relevant. Is the LMS dead? Oh no, not if it morphs itself into a social networking tool for the ages! It’s a bit like the tech equivalent ... Read More
When Infrastructure Gets Sexy: Redefining “Back to Basics”
Infrastructure gets sexy President Obama recently announced a major infrastructure initiative to improve our highways ,bridges, rails, and runways. One would think that a well-maintained infrastructure would be a given for a global economic super power like the ... Read More
Ode to SaaS Training
As the summer sun starts to fade, blogs give way to iambic pentameter, and serious themes bow to whimsy... (With sincere apologies to The Bard.) Shall I compare thee to a new release? Thou art more fickle and more volatile Rough launch doth shake the chances to increase Renewals and subscriptions for a ... Read More
The 4 Cs of Extended Enterprise Learning and Performance
At VMG we spend a lot of time thinking about what drives enterprise learning and performance. Although each of our clients and partners has unique problems to solve, each solution we create contains some mix of the following four elements: ... Read More
Cloud/SaaS Knowledge Ecosystem: The Players
I’ve spent the past couple of days with some of the VMG team brainstorming about the opportunities we see in the Cloud/SasS market and how we want to approach them. One of the first things we did was to map out what that ecosystem looks like and how the knowledge ... Read More
The Secrets of SaaS Training: Monetization
This is the third entry in a three part series on The Secrets of SaaS Training. The first two parts addressed designing SaaS training, and delivering SaaS training. Monetizing SaaS training Many SaaS companies don’t even think in terms of monetizing customer training. They are product companies that ... Read More
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