Enabling Customer Success

World-class training can transform your customers from users to raving fans.

VMG partners with you to resolve your immediate pain, build a training strategy and action plan aligned with your business, and convert sunk costs into new revenue streams.

A partner who gets it.

You know the rule – it costs up to ten times more to get a new customer than to retain an existing one. In order to maximize customer retention and follow-on revenue, you need to drive adoption and satisfaction from the beginning. Training is the pivotal piece that ensures that your customers are your users and your software isn’t just shelf-ware. VMG partners with you to provide world-class customer training that drives customer adoption and renewal– so you can stay laser-focused on developing and delivering the best products out there.

Constant beta is our comfort zone.

VMG designs, develops, and delivers agile learning solutions that stay in lock-step with today’s reality of rapid release cycles and adaptable configurations. Is your product in constant beta? Do customer configurations look and act as different as your customers, themselves? Do you have an exponentially growing customer base and expanding matrix of products? Finding that your sales and implementation consultants are spending more time conducting ad hoc training than fulfilling their primary tasks? What if you could you could solve for all of that, offer world-class training, and package and sell learning services as a product generating ratable, annuity-based revenue streams, for little more than the cost of sales? We help our clients do exactly that, every day.

All bases covered.

Whatever your situation, we tailor our offering to meet your goals, budget, and timeline. We work with you to help determine the best fit for your needs. Here’s what we can do for you:

• Learning Transformation – Convert sunk costs to new revenue streams, leverage agile design and development models that keep pace with your product releases, and optimize your training production and distribution systems.
• Measurement and Analytics – Align your training investments with your business goals, demonstrate a viable correlation between training and customer adoption, satisfaction, and repurchase, and manage learning as a metrics-driven business.
• Content Development and Delivery – Keep your focus on what’s core to your business and tap into our managed services capabilities to bring world-class training to your customers – pain-free.
• Technology – Define and deploy the technologies and tools that deliver the results you need. Wash your hands of hardware, hosting, and IT – we’ll make sure your learning technologies are working for you, not the other way around.