Enabling Professional Services

Deliver quality and consistency to every client.

VMG helps you distill the knowledge you have and get it to the people who need it.

Dealing with growing pains.

You’ve succeeded in growing your customer base beyond expectations. Now how will your professional services teams keep up? And how will you ensure consistency and quality when you’re adding new consultants and your product is constantly evolving? Replicating success from engagement to engagement means taking the knowledge of your top-performers and putting it to work in the hands of new hires. It means consultants have a framework for asking the right questions, accessing the current best practices, and sharing new answers instantly across the country and around the world. Training that’s bound to the classroom is not only going to be out of date soon, it’s going to be out of reach when the consultants need it.

Taking knowledge to scale.

VMG helps your learning keep pace with your business, so you can deliver quality and consistency to every customer. By capturing and streamlining the methodologies that are already working for your teams, we will help you transcend tribal knowledge and individual heroes to reach a solution that’s consistent and scalable. Get new consultants up to speed quickly with clearly distilled processes and easy access to learning tools. Help existing consultants stay up-to-date by letting them access the answers they need, and share the new answers they discover. From classroom training and knowledge bases to social learning and online communities of practice VMG will give your professional services teams the tools they needs to facilitate their own growth. Because we understand that your consultants aren’t just accessing knowledge, they’re creating it every day.

An answer for every case.

Whatever your situation, we tailor our offering to meet your goals, budget, and timeline. We’ll work with you to help determine the best fit for your needs. Here’s what we can do for you:

• Learning Transformation – Define methodologies and processes that ensure consistency and quality, deliver relevant documentation and performance support in real-time, structure training in the most effective way
• Measurement and Analytics - Demonstrate a viable correlation between training and customer satisfaction, consultant efficiency, and revenue, and manage learning and knowledge management as a metrics-driven business
• Content Development and Delivery – Keep your focus on what’s core to your business and tap into our managed services capabilities to bring world-class training – from traditional classroom courses and coaching to social learning, portals, communities of practice, and more – to your professional services teams, pain-free.
• Technology – Define and deploy the technologies and tools that deliver the results you need. Wash your hands of hardware, hosting, and IT – we’ll make sure your learning technologies are working for you, not the other way around.