technology
Realigning Technology for Success
In my last post, I talked about how traditional consulting, implementation, training, and support organizations are starting to realign around a more unified "customer success" team. Unfortunately, the technology to support these teams has not made this same realignment. h4. Siloed Technology The technology systems that support these folks in their ... Read More
Learning Tech and Gartner Hype Cycle
Gartner recently released its 2009 Hype Cycle for Emerging Markets. Their hype cycle is an interesting way of looking at the market maturity of a technology. Hutch Carpenter has an interesting post discussing their analysis and describing the five phases. ... Read More
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